Privacy Policy
Last updated: 11 May 2026
This Privacy Policy describes how YeeAnn Chiu Studio (“the Site”, “I”, “me”, or “my”) collects, uses, and discloses your personal information when you visit, use my services, or make a purchase from www.yeeannchiu.com (the “Site”) or otherwise communicate with me (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information I have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
YeeAnn Chiu Studio is an independent art business based in Kew, Victoria, Australia. I am committed to handling your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Changes to This Privacy Policy
I may update this Privacy Policy from time to time, including to reflect changes to my practices or for other operational, legal, or regulatory reasons. I will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How I Collect and Use Your Personal Information
To provide the Services, I collect personal information about you from a variety of sources as set out below. The information I collect and use varies depending on how you interact with me. In addition to the specific uses set out below, I may use information collected about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services and your rights.
What Personal Information I Collect
The types of personal information I obtain about you depend on how you interact with my Site and use my Services. When I use the term “personal information”, I am referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information I collect.
Information You Give Me Directly
Information that you directly submit to me through my Services may include:
Contact details — your name, address, phone number, and email.
Order information — your name, billing address, shipping address, payment confirmation, email address, and phone number.
Customer support information — information you choose to include in communications with me, for example when sending a message through the contact form.
Some features of the Services may require you to directly provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing those features.
Information Collected Automatically
I may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, I may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use my Site, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information from Third Parties
I may obtain information about you from third parties, including vendors and service providers who may collect information on my behalf, such as:
Squarespace, who support and host my Site and Services.
Payment processors (e.g. Stripe, PayPal), who collect payment information — such as credit or debit card details and billing address — to process your payment and fulfil your order.
When you visit my Site or interact with my Services, third parties I work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, and cookies.
Any information I obtain from third parties will be treated in accordance with this Privacy Policy. I am not responsible for the accuracy of information provided by third parties or their policies and practices. See also “Third Party Websites and Links” below.
How I Use Your Personal Information
Providing Products and Services. I use your personal information to provide you with the Services in order to perform my contract with you — including to process your payments, fulfil your orders, send notifications related to your purchases, returns or exchanges, arrange shipping, and facilitate any returns.
Marketing and Advertising. I may use your personal information to send marketing communications by email. This only occurs where you have opted in. You can opt out at any time using the unsubscribe link in any email.
Security and Fraud Prevention. I use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
Communicating with You. I use your personal information to provide customer support and respond to your enquiries. This is in my legitimate interest in order to be responsive to you and to maintain our business relationship.
Cookies
Like many websites, I use Cookies on my Site. I use Cookies to power and improve the Site and Services (including to remember your actions and preferences), and to run analytics and better understand how visitors interact with the Site.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please be aware that removing or blocking Cookies can negatively impact your user experience and may cause some features of the Services to work incorrectly or become unavailable.
How I Disclose Personal Information
In certain circumstances, I may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With vendors or third parties who perform services on my behalf (e.g. payment processing, data analytics, cloud storage, fulfilment, and shipping).
With shipping carriers such as Australia Post to deliver your order.
When you direct, request, or otherwise consent to disclosure of certain information to third parties, such as to ship you products.
In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including to respond to subpoenas or similar requests), to enforce applicable terms of service, and to protect or defend my rights or the rights of users.
I do not sell or rent your personal information to third parties.
Third Party Websites and Links
My Site may provide links to websites or other online platforms operated by third parties, including Instagram and Threads. If you follow links to sites not affiliated with or controlled by me, you should review their privacy and security policies and other terms and conditions. I do not guarantee and am not responsible for the privacy or security of such sites. My inclusion of such links does not, by itself, imply any endorsement of those platforms or their operators.
Children’s Privacy
My Site is not directed at children, and I do not knowingly collect any personal information about children under the age of 13. If you are the parent or guardian of a child who has provided me with their personal information, please contact me using the details below and I will delete it promptly.
Security and Retention of Your Information
I take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. My Site is hosted on Squarespace, which uses industry-standard SSL encryption. However, please be aware that no security measures are perfect or impenetrable, and I cannot guarantee “perfect security.” I recommend that you do not use unsecure channels to communicate sensitive or confidential information.
How long I retain your personal information depends on different factors, such as whether I need the information to fulfil your order, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies. Order records are typically retained for seven years for accounting purposes.
International Users
Please note that I may transfer, store, and process your personal information outside the country you live in. Your personal information may also be processed by third-party service providers in other countries (for example, Squarespace is based in the United States).
If you are located in the European Economic Area (EEA) or United Kingdom and your personal information is transferred outside of Europe, I will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, unless the transfer is to a country already determined to provide an adequate level of protection.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases I may decline your request as permitted by law.
Right to Access / Know — you may request access to the personal information I hold about you, including details of how I use and share it.
Right to Delete — you may request that I delete personal information I hold about you.
Right to Correct — you may request that I correct inaccurate personal information I hold about you.
Right of Portability — you may request a copy of the personal information I hold about you and ask that it be transferred to a third party, in certain circumstances.
Right to Opt Out of Sale or Sharing — I do not sell your personal information. If this ever changes, you will have the right to direct me not to do so.
Restriction of Processing — you may have the right to ask me to stop or restrict processing of your personal information.
Withdrawal of Consent — where I rely on consent to process your information, you may withdraw that consent at any time.
Managing Communication Preferences — you may opt out of promotional emails at any time using the unsubscribe link. I may still send you non-promotional emails about your orders or account.
To exercise any of these rights, please contact me using the details below. I may need to verify your identity before responding. I will not discriminate against you for exercising any of these rights.
Complaints
If you have concerns about how I handle your personal information, please contact me in the first instance using the details below. I will do my best to resolve your concern promptly.
If you are not satisfied with my response, you may lodge a complaint with your local data protection authority. For Australian residents, this is the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. For EEA residents, you can find your local supervisory authority at edpb.europa.eu.
Contact
Should you have any questions about my privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please get in touch: yeeann.illustration@gmail.com